Please don't underestimate the importance of this one. Return phone calls and emails A.S.A.P. Keep a phone journal and track the contacts you make. This is useful for reports and reference when/if necessary. Again, this is simple but very important.
Tip plus: return the calls and emails first that you dread this most, get them out of the way so you can focus on the ministry of the day (some of our best ministry will come from "negative" contacts and how we listen and respond). Try to never finish your day with negative contacts, this way you don't take home frustrations.
Click on the title for a great phone log link.